IT Delivery Lead

At Connect Centric, we are more than just consultants—we are partners committed to our clients' success. We take a hands-on approach, working closely with our clients to transform strategies into measurable, real-world outcomes. As a strategy execution team, we take full ownership of every project from start to finish, ensuring that our clients see tangible results, not just ideas. Our work is grounded in heart, empathy, and accountability, and we recognize that each client is unique. Together, we achieve the goals that matter most by tailoring our approach to meet the specific needs of every organization we partner with.

Job Summary:

The IT Delivery Lead is a key operational leader responsible for driving the end-to-end delivery of technology solutions, ensuring alignment between development teams, business needs, and infrastructure capabilities. This role is deeply embedded in the technical and operational aspects of delivery — ensuring that solutions are built, deployed, and maintained efficiently and reliably. The IT Delivery Lead focuses on execution ownership, resource orchestration, and operational continuity across both development and support environments.

Core Responsibilities:

1.      Operational Ownership:

·       Oversee the day-to-day operational delivery of IT systems, platforms, and services.

·       Ensure the stability, reliability, and performance of systems during and after implementation.

·       Work closely with DevOps, Infrastructure, and Support teams to proactively monitor and manage system health.

2.      Delivery Execution:

·       Coordinate the end-to-end execution of technology initiatives across development, QA, architecture, and release teams.

·       Ensure development teams are unblocked, properly resourced, and aligned with evolving business priorities.

·       Partner with Product and Project Managers to translate roadmaps into executable delivery plans.

3.      Alignment & Coordination:
• Ensure alignment of enhancements to existing products by working with the technical teams and business operations

• Coordinate cross-functional teams including developers, testers, architects, and operations.

4.      Continuous Improvement & Standardization:
• Drive process improvements in delivery pipelines, from code commit to deployment.
• Help standardize tools, templates, and operational playbooks across teams to improve delivery velocity and quality.

5.      Resource & Capacity Management:
• Monitor team capacity and adjust assignments to balance workload and timelines.
• Assist with hiring, onboarding, and capability planning in alignment with long-term technology needs.

6.      Risk & Issue Management:
• Identify and resolve delivery risks and bottlenecks before they impact operations.
• Manage escalation paths and provide regular visibility to senior leadership on key issues and resolutions.

Education & Experience:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field.
• 8+ years in software or systems delivery roles, with at least 3 years in leadership, delivery, or operational coordination capacity.
• Experience managing full-cycle delivery in both agile and hybrid environments.

Technical & Functional Expertise:
• Solid understanding of software development practices, CI/CD, and infrastructure operations.
• Familiarity with modern development environments, cloud infrastructure (AWS, Azure, GCP), and enterprise applications.
• Strong analytical and decision-making abilities.

Leadership & Communication:
• Proven ability to influence and lead cross-functional teams without direct authority.
• Skilled in stakeholder engagement, conflict resolution, and alignment across technical and business domains.

Nice to Have:
• Experience in ITIL-based environments or managing SLAs/uptime metrics.
• Familiarity with service management tools (e.g., ServiceNow, Jira Service Management).
• Exposure to data engineering or platform modernization initiatives.

US Citizenship required for this Position: Yes
Performance Location: Washington, D.C. or Remote
Relocation Assistance: No
Clearance Type: None
Travel Required: For Remote: 1-2x per year to client site in DC
Salary: Dependent on Experience $140K - $150K