Adobe Commerce Support Engineer

At Connect Centric, we are more than just consultants—we are partners committed to our clients' success. We take a hands-on approach, working closely with our clients to transform strategies into measurable, real-world outcomes. As a strategy execution team, we take full ownership of every project from start to finish, ensuring that our clients see tangible results, not just ideas. Our work is grounded in heart, empathy, and accountability, and we recognize that each client is unique. Together, we achieve the most important goals by tailoring our approach to meet the specific needs of every organization we partner with.

We are seeking a highly skilled Adobe Commerce Support Engineer to join our team and provide technical support and maintenance for our client's Adobe Commerce platform. This role requires in-depth knowledge of Adobe Commerce (Magento) and involves troubleshooting, diagnosing, and resolving technical issues to ensure optimal platform performance. The ideal candidate will have a strong support background and the ability to assess and prioritize tasks efficiently. They should be proactive, detail-oriented, and capable of working in a fast-paced environment while delivering high-quality support.

Key Responsibilities

• Technical Support and Troubleshooting: Provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance. Troubleshoot and resolve platform-related incidents efficiently, ensuring minimal downtime.
• Issue Prioritization and Assessment: Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs. Manage workload effectively to balance urgent issues with ongoing support tasks.
• Platform Maintenance and Optimization: Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure, optimized, and aligned with industry best practices.  Is familiar with Adobe’s Site-Wide Analysis Tool (SWAT).
• Collaboration with Development Teams: Work closely with development and DevOps teams to resolve complex issues, support system integrations, and optimize performance for a seamless user experience.
• Documentation and Knowledge Sharing: Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions to enhance the team’s knowledge base and support efficiency.

Technical Skills

• Language: PHP
• Adobe Commerce (Magento) Expertise: In-depth experience with Adobe Commerce, including configuration, troubleshooting, and optimization.
• Problem-Solving and Analysis: Strong diagnostic skills with the ability to quickly identify and resolve platform-related issues.
• Prioritization and Task Management: Demonstrated ability to assess, prioritize, and manage tasks based on urgency and impact.
• Security and Compliance: Knowledge of Adobe Commerce security best practices and experience in implementing patches and updates for a secure environment.
• Collaborative Communication: Effective communication skills for liaising with development teams and documenting complex technical issues.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience: Minimum of 5+ years in Adobe Commerce (Magento) support, with a focus on troubleshooting, issue resolution, and prioritization.
• Additional Skills: Familiarity with Agile methodologies and ticketing systems (e.g., Jira) for efficient task tracking and resolution.